FAQ

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Frequently asked questions

General

Star with a deep cleaning is essential because it's a restorative process that brings your home to its best possible cleanliness. A deep cleaning targets areas that may have been overlooked or accumulate dirt and grime over time, such as baseboard, light fixtures, and hidden corners. It ensures every surface is thoroughly cleaned and ready for ongoing maintenance, setting the foundation for a consistently clean and healthy environment.

Payments

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Payments Accepted

Shiny Homes accepts a variety of payment methods to ensure convenience and flexibility for all clients. Payments can be made by check, bank transfer, mobile payment apps.

Cancellation Policy

Our company offers a no-fee cancellation policy to provide flexibility and peace of mind for our clients. Appoinments may be canceled at any time without charge as long as the cancellation is communicated before our cleaninng team arrives at the scheduled location. We kindly request that clients notify us as early as possible so we can adjust our schedule accordingly. No penalties, fees, or additional costs will be applied for timely cancellations.

Satisfaction Guarantee

We are commited to providing the highest quality cleaning services, and your satisfaction is our top priority. If for any reason you are not fully satisfied with the results, please let us know within 24 hours, and we will return to address any concerns at no additional cost. Our goal is to ensure every client feels confident, valued, and completely satisfied with the service they receive.

FAQ

How do I prepare for my cleaning?

Can my pets be home during the house cleaning?

Do I need to be home during the house cleaning?

Why should I start with a deep cleaning?

Do you bring the products and tools, or do I have to provide them?

Can you tailor your services to suit my particular needs?

How often do you clean?

Payments